FAQs
Books, Resources & Education
What are your books about?
While we plan to carry many authors' book that we find of value on the healing journey in the near future, we are starting with our founder, Alison Ruks' first book, What Do I Do Now?. It is a gentle, grounded companion for uncertain beginnings. Her upcoming book, Healing Outside the System, tells the full story of how she reclaimed her wellness through nature, energy work, and self-trust, after being failed by conventional medicine. See more at Books & Resources.
Are your books available in hard copy?
Not yet, but we’re working on it! For now, you’re welcome to print the digital version at home or your favourite print shop. Stay tuned for updates.
When do I receive my download?
Right away. As soon as your purchase is complete, you’ll get an email with your download link. If it doesn’t show up within a few minutes, check your spam or promotions folder. Still nothing? Reach out and we will get you settled.
How can I view my download?
However it suits you best. You can read it straight from your phone, tablet, or computer, or print it out and curl up with a pen and a cup of tea. It’s designed to support you, however you like to process.
What file format is my ebook in?
It’s a PDF. Simple, accessible, and easy to read or print from just about any device.
Who wrote the content of my eBook?
Everything was written by True North Wellness Co. founder, Alison Ruks. who despite an incurable disease diagnosis, fully healed outside the conventional system. To learn more about Alison, visit our About page.
Where do I find the link to download my eBook?
You’ll receive both a pop up immediately after purchase, and an email shortly after purchase. The link will be inside, just one click and it’s yours. (Can’t find it? Send us a quick note, but check your spam and promotional folders first, just in case).
Can I share my downloads and ebooks with a friend?
We kindly ask that you don’t share the file directly, unless someone you love is experiencing financial strain. If this guide resonates with you, we’d be so grateful if you encouraged your friend to purchase their own copy. Each purchase helps sustain our small business and allows us to keep creating resources, services, and offerings to support others on their healing path.
Do you recommend other resources?
Yes. We’ve curated a list of books and tools that supported Alison’s healing that we will add over time. You can explore them on our Books & Resources page.
Do you offer courses or education?
Not yet, but we hope to in the future add self-led courses and digital workshops. Topics will include intuitive healing, self-care, and reclaiming your health outside the conventional medical system. Join our email list to be the first to know when they launch.
Do you have a free resource I can start with?
Yes! We do. We have a free ebook gift for our community, called First Steps to Healing. Check our Books & Resources section for more free resources that will be popping up over time.
Booking & Sessions
What services do you currently offer?
We offer soul medicine yoga, meditation, group energy work sessions, individual energy work sessions (including Reiki, sound healing) and intuitive wellness guiding sessions. Please see our latest offerings on our Services page.
What happens during an energy healing session?
Each session is guided by intuition and your needs. Tools may include sound healing (chimes, bowls, tuning forks), crystals, essential oils, tarot, chanting, or channeled messages. Every session is unique and designed to support your energetic release, alignment, and nervous system regulation. Check out our Services page to find the session most aligned to you.
Do I need to be familiar with energy work to book a session?
Not at all. You don’t need to know anything in advance. These sessions are welcoming, gentle, and grounded, perfect for first-timers or those experienced in healing work.
What’s the difference between energy healing and intuitive wellness guiding?
Energy healing involves a more body-based and energetic experience, while intuitive wellness guiding is conversational and helps guide you through change, patterns, or decision-making from a natural health and soul-aligned place.
What is the custom meditation included with some sessions?
Some sessions include a personalized recorded meditation created after your treatment. It’s a short series of affirmations or visual guidance with soft background music, from insight received during your session. You'll receive a private audio link by email within a few days of your appointment.
Do you offer refunds?
Please feel free to review our Return & Refund Policy before purchasing any of our products.
What can I expect after booking?
You’ll receive a confirmation email with all the details you need. In-person clients will receive directions; virtual clients will receive a Zoom or phone link.
What is your cancellation policy?
Your time is valuable, and so is ours. Each session is held with intention, energy, and care, and that begins well before you arrive.
If you need to cancel or reschedule your session, we kindly ask for at least 24 hours’ notice. This allows the opportunity to offer the session time to someone else who may need it.
Cancellations with more than 24 hours’ notice can be rescheduled or refunded in full.
Cancellations made with less than 24 hours’ notice, or no-shows, will receive a 50 percent refund for the first occurrence.
Subsequent late cancellations or missed sessions are non-refundable.
If you’re feeling unwell or have an unexpected situation arise, please reach out. We understand that life happens, and we will always do our best to approach every situation with compassion.
To cancel or reschedule, the link in your email offers a quick and easy way to do it. For cancellations under 24 hours, text is best. You can reach Alison at the number provided in your confirmation email.
Thank you for honouring this time as sacred for all of us.
Products & Coming Soon
What kinds of products are you creating?
We’re in the process of developing a soul-centered product line, including:
- Aromatherapy sprays
- Natural soy + coconut wax candles
- Herbal healing teas
- Moisture-rich lotion bars
- Handcrafted soaps
- Tools for ritual, rest, and energetic alignment
Do you offer gift cards?
Gift Cards are available and make a meaningful offering for someone in need of extra support. Click here to learn more about our Gift Cards.