Refund policy

At True North Wellness, we honour the courage it takes to walk a healing path. Everything we offer — whether a product, service, or resource — is created with care, intention, and integrity. This policy is here to provide clarity and compassion, while supporting a sustainable exchange rooted in respect for both your time and ours.

Digital Products

Due to the nature of digital items, all downloadable ebooks, guidebooks, and other digital resources are non-returnable and non-refundable. These offerings are designed to be supportive from the moment they reach you.

Services

Your time is valuable — and so is ours. Each session is held with care and intention, beginning well before you arrive.

If you need to cancel or reschedule, please give at least 24 hours’ notice so the time can be offered to someone else.

• Sessions cancelled with more than 24 hours’ notice can be rescheduled or refunded in full.

• With less than 24 hours’ notice, or for no-shows, a 50% refund will be offered for the first instance.

• Additional missed sessions are non-refundable.

If you're feeling unwell or something unexpected arises, please reach out. The link in your email provides a quick way to reschedule. Thank you for honouring this time as sacred.

Sale Items

All sale items are final sale and not eligible for return or refund.

Physical Products

We gladly accept returns on most full-price physical products within 14 days of delivery, provided they are:

• Unused and in original condition

• In original packaging with tags attached

• Accompanied by proof of purchase

To initiate a return, please email info@true-north-wellness.co and we’ll guide you through the next steps. Returns must be approved before being sent back.

Return Address:
True North Wellness
ATTN: Returns
13232 Shoreline Drive
Lake Country, BC V4V 2T2
Canada

Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or isn’t quite right, please contact us within 7 days of receiving it. We’ll make it right — your trust means everything.

Exclusions

The following cannot be returned or refunded:

• Digital products (ebooks, downloads)

• Sale items

• Services (except as outlined above)

• Gift cards

• Custom or made-to-order items

• Used personal care items (e.g., opened soaps, teas, candles)

• Perishable goods

Not sure if your item qualifies? Just reach out — we’re happy to help.

Exchanges

Need something different? The easiest way is to return your original item (if eligible), and place a new order once your return is approved.

European Union Cooling-Off Period

If you reside in the EU, you have 14 days to cancel or return eligible items. Items must be unused and returned in original packaging with proof of purchase.

Refund Process

Once we receive and inspect your return, we’ll notify you of approval. If approved:

• A refund will be issued to your original payment method within 10 business days

• Please note: your bank or credit card company may take additional time to process and post the refund

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at info@true-north-wellness.co.

Ring Slings and Wraps (if applicable)

We stand behind the quality of our ring slings and baby wraps. If your item is defective due to shipping or manufacturing, please contact us within 14 days for an exchange.

Returns for other reasons are accepted only if the sling is:

• Unused and unthreaded

• In original packaging with all labels, booklets 

• Returned within 14 days of delivery

A $15 restocking fee will apply in all cases except for defective items.

Used or second-hand slings are not eligible for return or exchange.

Please use a trackable shipping method and email your tracking number to: info@true-north-wellness.co

Still have questions?

We’re here to support you on your path. If anything feels unclear, or you’re unsure about your situation, please reach out to us at info@true-north-wellness.co.